Privacy Policy

How Airenza Aircon collects, uses and protects your information.

Last updated: 24 September 2026

Who we are

This website (airenza.in) is operated by Airenza Aircon, Shop No. 03, Krishna Kunj, Plot No. 87, Sector 17, Ulwe, Navi Mumbai 410206 (“Airenza Aircon”, “we”, “us”). You can reach us at info@airenza.in or +91 91370 12430.

Information we collect

We only collect the information you choose to share with us, such as:

Your name, phone number, email address and locality when you call, WhatsApp or email us, or use the booking form.
Service details such as your AC or appliance type, brand and the problem you describe.
Your service address, so our technician can visit you.

Like most websites, our server and plugins may also record basic technical data (IP address, browser type, pages visited) for security and performance.

How we use your information

To respond to your enquiry and schedule a technician visit.
To share estimates, bills, AMC reminders and service updates.
To improve our services and website.
To meet legal, tax and accounting requirements.

We do not sell or rent your personal information to anyone.

WhatsApp booking form

Our booking form does not store your details on our website. When you tap “Book on WhatsApp”, your details are placed into a WhatsApp message on your own device, and you decide whether to send it. WhatsApp’s own privacy policy applies to messages sent through WhatsApp.

Cookies

Our website uses a small number of essential cookies and caching to load pages quickly and securely. We do not use advertising cookies. You can clear or block cookies in your browser settings at any time.

Sharing with others

We share information only when needed to provide our service, for example with our technicians, or with spare-part suppliers when ordering a part for your appliance, or when required by law.

How long we keep information

We keep service records for as long as needed to provide warranty and AMC support and to meet legal and tax requirements, after which they are deleted.

Your choices

You can ask us to update or delete your personal information, or stop sending you reminders, by contacting us at info@airenza.in.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.