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Terms & Conditions

The terms that apply when you book AC and appliance services with Airenza Aircon.

Last updated: 24 September 2026

About these terms

These Terms & Conditions apply to all services booked with Airenza Aircon, Shop No. 03, Krishna Kunj, Plot No. 87, Sector 17, Ulwe, Navi Mumbai 410206 (“Airenza Aircon”, “we”, “us”) by phone, WhatsApp, email, this website or in person. By booking a service, you agree to these terms.

Our services

We provide repair, servicing, gas filling, installation, uninstallation, annual maintenance (AMC) and related work for air conditioners, refrigerators and washing machines. We are an independent multi-brand service provider and are not an authorised service centre of any brand listed on this website.

Bookings and visits

  • Visit times are confirmed at the time of booking and may change due to traffic, weather or earlier jobs. We will inform you of any delay.
  • Please ensure an adult is present and the appliance is accessible during the visit.
  • For outdoor units at height, you must provide safe access. Our technician may decline work that is unsafe.

Prices and estimates

  • Prices shown on this website are starting prices and may vary based on the appliance type, capacity, condition and parts required.
  • The inspection or visiting charge is payable if you choose not to go ahead with the repair. It is adjusted in the bill if you do.
  • We share the estimate before starting work. Additional work found during the job is done only after your approval.

Payment

Payment is due on completion of the work, by cash, UPI or any method agreed with the technician. AMC charges are payable in advance.

Spare parts

We use genuine or OEM-grade spare parts. Replaced parts can be shown to you on request. Parts warranty, where applicable, is as per the part manufacturer or supplier.

Service warranty

  • Repair work carries a service warranty for the period mentioned on your bill.
  • The warranty covers the same fault on the same part that we repaired. It does not cover new faults, physical damage, voltage fluctuations, water damage, pest damage, or repairs done by anyone else after our visit.
  • Gas filling warranty applies only when a leak repair was carried out by us.

Annual Maintenance Contracts (AMC)

AMC benefits, number of services and covered units are as stated in your AMC plan. Unused services cannot be carried forward or refunded after the contract period. Parts are chargeable unless your plan says otherwise.

Cancellations

You can cancel or reschedule a visit free of charge before the technician leaves for your location. If the technician has already reached, the visiting charge may apply.

Limitation of liability

We take care during every job. However, we are not responsible for existing defects, the age-related failure of old parts, or indirect losses. Our liability, if any, is limited to the amount paid for the specific service.

Governing law

These terms are governed by the laws of India. Any disputes are subject to the jurisdiction of the courts in Navi Mumbai, Maharashtra.

Contact

For questions about these terms, contact us at info@airenza.in or +91 91370 12430.